Customer Service

Help & FAQ’s

Why use a ‘Pre-loved’ vehicle instead of a brand new one to build your Motorhome?

Answer 1: Because our vehicles are mostly from Japan, the distance from one destination to another is relatively low in terms of kilometres. In comparison to local buses (which in general, will be well into the 300’s), some of our vehicles arrive with under 100,000 kms on the clock, and most tend to be between 100,000 to 200,000 kms.

When taking into consideration that these vehicles Toyota Coasters and Hino Liesse/Rainbows are built to truck specifications, it is no surprise that they often travel up to 800,000 kms before any major replacement parts are required (providing the vehicle is serviced regularly). This means that if you were so inclined, you could expect to drive around the earth more than 10 times, and still have kilometres left to spare on the clock!

Using ‘Pre-loved’ vehicles from Japan can also allow us to gain access to special models that were not released in Australia, and these models make for better converted motorhomes. For example, the Toyota Coasters we use all come as AUTOMATICS, and tend to have a hand rear boot, where as all Australian made Coasters of the same era were MANUALS and had a single barn door at the back.

Answer 2: We hear all too often from customers about the amount of value they receive from one of our motorhomes. The reason we can offer such great value is in some part attributed to the instant savings you can achieve by using second-hand vehicles versus a brand new one.

Rather than paying for a brand new vehicle and fitout, why not save the tens of thousands of dollars extra you were putting towards a brand new vehicle and invest the money were it really matters – on the fitout, which is inevitably where you will be spending most your time (we are yet to see anyone who sleeps in their engine bay!).

Answer 3: Resale. Due to the truck specifications of our vehicles, and the huge distances they can travel in their lifetime, if you happen put 100,000 kms on the clock, the depreciation is likely to be tiny in comparison to a motorhome built on the base of a brand new vehicle.

We have also found that our quality and professional fitouts tend to hold their value a lot better than those built by people and businesses with less expertise.

Why use a ‘Pre-loved’ vehicle instead of a brand new one to build your Motorhome?

Answer 1: Both the 7 metre Hino Liesse & Rainbow are rear engine vehicles, this means they therefore have a flat floor all the way from the back to the front, thus giving you much more living area. Because of their width, you can sleep across the bus; this also gives you an opportunity to fit much more cabinet storage and kitchen work bench space.

Answer 2: 7 metre Coasters are front engine vehicles, this means that the rear boot can be absolutely huge! Coupled with a very powerful turbo diesel engine and the ability for them to be driven on a regular car license, they are one of our most popular and practical motorhomes.

What license is required?

Answer: A car license qualifies in most cases for our Toyota Coaster Motorhomes, However, often our Hino Rainbow & Liesse Motorhomes tend to exceed 4.5 tonne fully loaded (fuel & water). This means you may have to upgrade your licence to a Light Rigid (LR) rating (which is quite easy).

What about fuel economy?

Answer: Generally 12-14 litres per 100 kms or 8 kms per litre (based on current client feedback). This good fuel economy can be mainly not only to all our buses being diesel engines, but also due to the fact that the motor is not having to work to its maximum capacity. This is because the end weight of our motorhomes is still well under the G.V.M (Gross Vehicle Mass). If you consider that the buses were built and started out life as a 20 people passenger, it is easy to see that even when you replace the weight of 20 people with the fittings and features fully decked out motorhome, the G.V.M is still about 2/3 of the maximum capacity of the vehicle. Consequently our vehicles offer both excellent fuel economy and awesome power (should you need it).

With Toyota and Hino reliability, powerful yet economical 4 and 6 cylinder turbo diesel (or non turbo) engines and a brand new fitout custom built to your own design with Motorhome Conversions, your investment is safe and sound.

Security Policy

Credit Card Information

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We protect the security of your credit card information in every online transaction by using the latest online security methods:

  • Secure Sockets Layer (SSL) software encrypts information you input from your computer to our servers. For details on our SSL certificate, when on the payment page click on the pad-lock icon on the bottom left of screen.
  • Our servers are state-of-the-art and located in Brisbane, Australia.Motorhome Conversion Co will not make an attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our Internet Service Provider’s logs.

Terms & Conditions

Acceptance

The website is operated by Motorhome Conversion Co. Your use of the website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out below (“Terms and Conditions”). You should read them now. Your use of the website constitutes your agreement to the Terms and Conditions.

Motorhome Conversion Co reserves the right to amend the Terms and Conditions at any time and without notice to you. Your continued use of the website after any amendment becomes effective constitutes an agreement by you to abide and be bound by the Terms and Conditions, as so amended.

Capacity

The products on the website are only available for sale to individuals who can make legally binding contracts.

Orders

Any order placed by you in the manner described in this website is an offer by you to purchase a particular product for the price (including the delivery and other charges and taxes) specified in this website at the time you place your order on these Terms and Conditions. Motorhome Conversion Co reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Your contract with us only comes into existence when it forwards confirmation of receipt of your order and payment.

Prices

Prices of products and services and delivery and other charges displayed on this website are current at the time of issue but may change at any time and are subject to availability.

Goods and Services (“GST”) and Other Taxes

Prices displayed on this website are inclusive of GST applied at the rate of 10%.

Motorhome Conversion Co will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you upon their delivery to or collection by a postal or courier service. You should consider whether to obtain any suitable insurance.

Refunds & Returns

The circumstance in which we are obliged to make a refund or return is detailed in our Returns Policy.

Limitation of Liability

Motorhome Conversion Co will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorized access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if we have been advised of the possibility of such damages.

Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions, however, the liability for us on any breach of such term, condition or warranty shall be limited, at our option, to any one or more of the following:

  • if the breach relates to goods:
  • the replacement of the goods or supply of equivalent goods;
  • the repair of such goods;
  • the payment of the cost of replacing the goods or of acquiring equivalent goods; or
  • the payment of the cost of having the goods repaired; and
  • if the breach to relates to services:
  • the supplying of the services again; or
  • the payment of the cost of having the services supplied again.

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